Terms & Conditions
These Terms and Conditions are between Webbs Turf, registered at Vine Cottage, Steeds Lane, Kingsnorth, Ashford, Kent, TN26 1NQ and you as a customer or user of our website.
By using our website or services, you confirm that you have read and understood these terms and conditions and that you agree to comply with them. If you do not agree to these terms, you must not use our website or services.
We may make changes to these terms and do amend them from time to time. Every time you use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were updated on 17th October 2024.
There are other terms that may apply to you:
Our Privacy Policy – sets out how we may use your personal information
Our Cookie Policy – sets out information about the use of cookies on our site
Definitions
“Goods” means turf or other items (including any instalment of the goods or any parts of them) which the seller is to supply in accordance with these Conditions.
“Conditions” means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special
terms and conditions agreed in writing between the Buyer and the Seller.
Price
The website sets out the price of the Goods, in pounds sterling and unless otherwise stated, the price is exclusive of any applicable value added tax. The prices of the products may be amended from time to time, price changes will not affect any order which we have confirmed with a dispatch confirmation.
Despite our best efforts, some of the Goods advertised may be incorrectly priced. We will check prices before accepting your order, if the order is incorrectly priced we will contact you for your instructions before accepting your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of any Products provided to you.
Unless otherwise stated, the price is exclusive of any delivery charge. Our delivery charges are as quoted on our website and may be amended from time to time. The delivery charge will vary depending on the delivery address and in some cases, the date and time slot chosen by you when placing an Order on our websites or over the telephone
Payment
The amount payable by you shall be the total price of the Goods, the applicable delivery charges and the applicable VAT.
Except where a Buyer has a Trade Account, the price of the goods shall be paid for in advance via debit/credit card, Paypal or by cleared funds before delivery or collection.
Delivery
We will use reasonable endeavours to ensure delivery takes place when quoted, however we shall not be liable for any delay in delivery of the Goods howsoever caused. The Goods may be delivered to you in advance of the quoted delivery date upon giving reasonable notice.
Goods cannot be delivered to any address outside of the UK mainland. We cannot be held responsible if the delivery address provided by you is incorrect.
We reserve the right to refund your payment in the event that the Goods ordered by you are unavailable
Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to delivery any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.
For further information about delivery please visit the Delivery FAQs on our website.
Cancellation and returns policy
1. In accordance with Consumer Contracts Regulations, you may cancel your Order at any point after you place your Order until the end of fourteen days beginning with the day after the date on which you receive the Goods.
2. In circumstances where Goods are intended for purposes related to your trade, business or profession and you are not acting as a consumer, clause 1 shall not apply. You may only cancel your Order in accordance with clause 5.
3. In circumstances where you cancel your Order after the Goods have already been despatched, you are responsible for the cost of returning the goods to Webbs Turf.
4. If you cancel your Order and wish to return the Goods under this clause, the following provisions will apply:
a) to cancel your order you should contact Webbs Turf in writing, by email or post, using the details available at www.webbsturf.co.uk/contact-us/;
b) Goods must be returned complete, in an unused and undamaged condition; in order to improve our customer service we will ask why you wish to return the Goods;
c) Once you have notified us that you are cancelling your Order, we will repay any sums paid by you for the Goods as soon as possible and in any event within fourteen days of receiving your notice of cancellation provided that the Goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the Goods delivered to you or do not pay the costs of delivery we shall be entitled to deduct the direct costs of recovering the goods from the amount to be repaid to you.
PLEASE NOTE THAT THE RIGHT TO CANCEL YOUR ORDER UNDER CLAUSE 1 DOES NOT APPLY TO TURF AS IT IS PERISHABLE AND LIKELY TO DETERIORATE RAPIDLY ONCE HARVESTED IN FULFILMENT OF YOUR ORDER.
5. If you wish to return the Goods because they do not comply with these Conditions, any of your statutory rights, or where Webbs Turf has not supplied the correct Goods, you should contact Webbs Turf using the details set out in clause 4(a) within a reasonable period of discovering the fault or error. If you agree to return the Goods at Webbs Turf’s expense, you may ask Webbs Turf to send you replacement Goods, or to repay any sums paid by you for the Goods only within fourteen days.
6. Your rights under clause 5 do not arise where packaging has been damaged in transit but the Goods themselves are undamaged.
7. Turf is highly perishable and, if not laid promptly in accordance with the instructions given to you by Webbs Turf may deteriorate rapidly. Where the Turf is not rolled out immediately in spring/summer and within 24 hours in autumn/winter (or such other timescale as is advised by Webbs Turf), Webbs Turf will not accept responsibility for such deterioration, and will not accept a return of the Turf due to such deterioration. It is therefore your responsibility to ensure that you are able to lay the Turf before agreeing a delivery date.
8. You should also be aware that the ongoing condition of Turf will be dependent on factors beyond Webbs Turf’s control including (without limitation) weather conditions or unintended blown or animal/bird carried seeding, and will also depend on your care of the Turf after delivery. While Webbs Turf shall be liable for any failure of the Turf to comply with these Conditions or your statutory rights, you will not be able to return the Turf because of any defects arising after delivery, whether due to your failure to care for the Turf in the manner advised by Webbs Turf or due to external factors.
9. If you exercise your right to cancel your Order in accordance with clause 4(a), Webbs Turf will repay any sums paid by you for the Goods within fourteen days of you telling Webbs Turf that you have cancelled your order.
Links To Other Web Sites
Our service may contain links or references to third-party web sites or services that are not owned or controlled by Webbs Turf. Webbs Turf has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Webbs Turf shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Links to our site
You are permitted to establish hyperlinks to our website under the condition that such linking is conducted in a fair and lawful manner, devoid of any action that could detrimentally impact our reputation or exploit it for any purpose.
It is imperative that any created hyperlinks refrain from suggesting any form of association, endorsement, or approval from us where no such relationship exists.
Links to our site should only be placed on websites that you own.
We retain the right to revoke linking privileges without prior notice
When you create an account on our site, you agree to the following:
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to suspend or terminate your account if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly email info@webbsturf.co.uk